Refund policy

Return & Refund Policy

All sales are final.

Due to the nature of our products, we do not accept returns, refunds, or exchanges. This includes but is not limited to change of mind, ordering the wrong item, incorrect sizing selection, or buyer’s remorse.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue. To be eligible for assistance, you must contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging (if applicable)

Requests will be reviewed on a case-by-case basis. If an issue is verified, we may offer a replacement or other resolution at our discretion.

To report an issue with your order, please contact:

contact@johannavcreative.com

Unauthorized returns will not be accepted.